Frequently Asked Questions

Yes. Digital Marketing and Solutions is an Australian company with an ABN. We are a part of an Hong Kong business group that sources and supplies products globally to a number of websites.

CameraSky is a parallel importer, sometimes known as a grey market importer. These types of businesses are becoming more and more common in Australia. This means that we buy stock from international markets and supply them to the Australian public.

No, unfortunately at this point in time the Australian address is for our office staff and is not a retail store. Sales and pickups are not available at this time from this location.

At current, all sales need to be made through the website.

Though most orders are processed and risk checked by our payment gateways, it is sometimes necessary for our customer service team to request ID from our customers. This is to ensure the safety of our customers and our business. All copies of your ID are deleted after being risk checked. This is common practice for many businesses sending products internationally.

We try our best to process within the next business day, most of them within 2 business days. some product like pre-order items or products stock need to be specialy booked will be advised with the suggested time.

We ocasionally do open boxes. Only to ensure everything is inside the box and item is tested to reduce the risk for you receiving your order but found with manufacturer’s defect after having to wait for shipment.

In order to ensure our customers privacy and banking security, our system does not store customer’s financial information post sale. In order to receive a refund our customer service team may have to call to get your bank details again. We may not be able to simply reverse the transaction in some cases. These details will also not be stored after the refund has be processed.

Depending on how you paid for your purchase and how long ago the purchase was, refund processing times may differ. Times may vary from 2 – 14 days. Longer refund times are usually due to refunds having to be processed manually or for direct bank deposits.

Should you have any concerns about a refund please do not hesitate to contact our customer service team.

The way in which CameraSky is able to offer such competitive pricing is that we have access to international market suppliers to source products from.

Many of the products on our site are the international version of a local product. This simply means that we have sourced the item from a different international market, where the price is cheaper and therefore are able to sell it locally for a cheaper price.

This still means that the item is 100% genuine. For international stock our quality assurance team check items before they are sent out.

This means that instead of your item being shipped from an Australian location it is shipped from Hong Kong, hence the “leaving warehouse” timeframes on product pages.

The way in which CameraSky is able to offer such competitive pricing is that we have access to international market suppliers to source products from.

Many of the products on our site are the international version of a local product. This simply means that we have sourced the item from an international market that may be different to your local market, where the price is more competitive.

“CN” products are slightly different. They are generally less expensive and/or hard to find versions of Android devices, and do not have the Google Play store. You can add the Google Play store to these devices by following instructions on the product page.

All orders are shipped from our Hong Kong warehouse, hence the “leaving warehouse” timescales highlighted on product pages.

Please pay extra attention to network bands and compatibility with “CN” versions.

In many cases the only difference between the local and international versions of a product is the power plug it comes with. We ship plug adapters with all products if that is the case.

Sometimes a product may differ slightly. This is usually simply due to a product being set up by the manufacturer for the original intended market. We strive to ensure that any real differences between local and international versions of a product are listed on the product’s sales page or can be easily changed by the user.

If you seek any help with this please feel free to contact our friendly customer service team for advice or assistance.

Of course. Under Australian Consumer Law, you are protected under the terms of a standard warranty. Because of this we provide the warranty in house. Information on this can be found on our warranty terms and conditions page. If you require more information please don’t hesitate to contact our customer service team.

Not always. The charger that comes with the product may be sourced from an international market that uses a different plug socket than Australia. Because of this, we include a certified Australia compatible adapter so that you can plug your device in.

As many manufactures pre install apps on phones depending on the intended market, you may find some of the phones have different apps pre installed on them. This is common practice, much like Australian phones coming with a telstra or optus app pre installed.

This should not hinder you from installing apps that are available to Australia through the app store. Unless specified on the product page.

For CN Version, please see “So what does CN or Global Version mean” above.

Don’t stress, unless specified on the product page, all devices we sell can have the language changed to English. In many case this is done for you by our quality control team before it is sent out. If that is not the case, please feel free to contact our friendly customer service team for more information and assistance on this.

This is unfortunately not something we can control. However we are working diligently to provide digital english manuals through our site. Please check out the manuals and support links page on our webiste, and if you need further assistance please don’t hesitate to contact our customer service team.

This is the genuine manufacturer’s original product without the original packaging. It is brand new, and is normally stock that has been “bulk-packed” for international distribution, for sale online or intended to be re-packaged by different in-store retailers in different countries.

Retail Box Kit is the original camera with lens in manufacturer’s box.
White Box is when a lens is pulled out from a retail box kit and placed in a different box.
Kit box is the remaining item from the retail box kit which is the camera body only but the box is still the manufacturer’s box.

It is a device In ‘as new’ condition and professionally refurbished. Fully tested prior to dispatch, they include all original accessories and packaging, as well as a 3 month standard warranty.

CPO or Certified Pre-owned on the other hand is a device that is strictly inspected for all sorts of issues that may occur. These devices will then have a new IMEI (International Mobile Equipment Identity) and serial numbers. Apple do have CPO devices as an example and offers a standard 1 year warranty.

Though we do have some staff based in Australia. We outsource our customer service to a global service center internationally. You however will not be charged for an international call, we cover that cost. It simply counts as a local call for you.

If you do not wish to call us. Please feel free to send an email to [email protected] and we will call you back. Please ensure you send us your name, order number (if you have one) and a phone number to call you back.

For all media enquires please contact CameraSky’s media contact as below. Please note that this is for media enquires only; for sales and service requests please contact the customer service team.

Email: [email protected]
Or in writing to:
DigitalMarketing and Solutions
84 Hotham St.
Preston. Vic. 3072
Australia

When purchasing your phone or data-enabled tablet, please double-check network bands supported by it. Here is a handy link you can use to check 2G voice, 3G data and 4G data bands supported in your country: http://www.gsmarena.com/network-bands.php3. Please note, ${Site Name} has no affiliation with GSMarena. This is simply a page we recommend for mobile band details.

Please double-check the bands that your network provider operate on, then compare the band at the link provided above to the product specification page. Please ensure you do this before purchasing your phone or data-enabled tablet. If you still are unsure, please contact our customer service team for support.

The Top mobile carriers in Australia but not limited to are Optus, Vodafone and Telstra. The network bands that these carriers offers are GSM 900, GSM 1800 (2G compatibilities); UMTS 850, UMTS 900, UMTS 2100 (3G compatibilities) and LTE 700, LTE 850, LTE 900, LTE 1800, LTE 2100, LTE 2300, LTE 2600 (4G compatibilities). Please note that each carrier have a specific list of network bands.

Optus offers: 2G Bandwidth (GSM): 900/1800MHz; 3G Bandwidth (HSDPA): 2100MHz /900MHz; 4G LTE Bandwidth 2100Mhz/ 1800MHz/ 2600Mhz/ 700MHz/ 2300MHz

Vodafone offers: 2G Bandwidth (GSM): 900/1800MHz; 3G Bandwidth (HSDPA): 2100MHz; 4G LTE Bandwidth 850Mhz/ 1800MHz

Telstra offers: 3G Bandwidth (HSDPA): 2100MHz; 4G Bandwidth 1800Mhz / 850MHz

*Updates:
Telstra closed their 2G (GSM) 900 MHz mobile network on 1 December 2016 across Australia (excluding Christmas Island). Optus will also discontinue their 2G network from 1 April 2017. Vodafone will also follow on 30 September 2017

In order to keep the costs down and increase the savings for our customers, CameraSky does not have local warehouses. We utilise a number of warehouses in Hong Kong and Mainland China. Your items will be shipped from one of these warehouses, unless specified differently on the product page.

For information regarding this, please see our shipping & delivery page. If you have any further questions regarding this please feel free to contact our customer service team here.